| Location: | Heathfield (Newton Abbot) |
|---|---|
| Department: | Customer Service |
| Contract: | Full-time, Permanent |
| Salary: | £13.65 Per Hour |
| Benefits: | We offer a range of benefits, including 33 days of annual holiday, 40% off Wilton Bradley and Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events. |
| Working Hours: | 40 hours per week. |
About Us
With over 30 years’ experience in consumer goods, we design, develop and distribute leisure, sports and toy products that bring fun and adventure to people’s lives.
Joining Wilton Bradley offers the opportunity to make an impact and build your career in an ambitious business, while enjoying everything life in Devon has to offer.
From globally recognised names Bestway and Lay-Z-Spa to our own brands Osprey, Xootz and ClearWater, our portfolio brings together products enjoyed at home, in the garden and outdoors. We supply thousands of retailers across the UK & globally, from specialist stores to major national chains.
As a family-run business, we recognise that our people drive our success. We value collaboration, ambition and innovation, and we’re looking for talented people to help shape our next chapter.
The Job Role
Job Role
As a Customer Services Advisor you’ll be right at the heart of our Brands, assisting Customers with enquiries and fault requests for a rapidly expanding e-commerce business and ensuring that calls and emails are answered in a fast, efficient and professional manner.
Some general administration duties are also required. This is a permanent position.
Fortnightly rota 1 week you would work Tuesday-Sunday and Week 2 you would work Tuesday-Friday. (Core hours Monday-Saturday is 08.45am-19.00pm and a Sunday 10am-5pm) 8 hours per day..
What You'll Be Doing
- What You’ll Be Doing
- To answer incoming calls and respond to cases whilst maintaining a rapid response rate and adhering to high standards
- Dealing directly with customer queries and fault requests, providing accurate information, ensuring you have interpreted and responded correctly to the customer’s request and provided value at every opportunity.
- Log information on calls received
- Provide information and technical advice on products, including identifying replacement parts where needed
- Arranging sales and dispatch requests
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
- Pursue personal development of skills and knowledge necessary for the effective performance of the role
- Adhere to stated policies and procedures
- Any other tasks deemed by the Company to be necessary for the successful completion of the role
Person Specification
Skills & Experience
- Can you?
- Excellent telephone manner with the ability to build trust and relationships with customers
- Ability to remain calm under pressure
- Ability to negotiate workloads and be a good time manager
- Ability to work on own initiative and remain part of the team
- Excellent communication and problem-solving skills
- Good working knowledge of Microsoft Excel.
- Effective time management; flexible with fluctuating workloads.
Disposition
- Computer literate
- Confident individual with Customer Service Experience
- Methodical and organised way of working
- Sense of humour
Benefits
At the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.
We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.
We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.
Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer membership of the Health Shield cash back scheme, a Cycle-to-Work scheme after six months of service and free on-site parking.
Our casual dress code encourages comfort and expression, while our comprehensive induction and training programme ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.
Join us and experience the many benefits of being part of our team!
How to apply?
If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.
Apply for this position
More Information
For more information, please contact Marianne Clark, Human Resource Assistant:
01626 835400 | marianne.clark@wiltonbradley.com | http://www.wiltonbradley.com
8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL